Overview
As part of your onboarding and other continued learning, you will complete training through our training platform, KnowBe4. You have been assigned a dedicated email address specifically for KnowBe4 access: firstname.lastname@care-caregivers.com.
Important Login & Password Notes:
This email address is reserved exclusively for logging into KnowBe4. (You do not need to check a separate inbox for it.)
Any messages sent to your @care-caregivers.com address will automatically forward directly to the personal email address listed on file.
Your personal email address will still be used for Trusted and Workday.
You can access and complete your KnowBe4 Training on a computer, phone browser, or via the mobile app.
VERY IMPORTANT: Before starting on any browser, make sure to disable pop-up blockers, as training modules open in a separate window.
REMEMBER: Be sure to clock in and out of Workday throughout any training to accurately track your time and ensure you are properly paid for all training hours. Enter the correct Time Type: Select "Administrative Time" when entering training hours, and please include a note that the time is for training.
Step-by-Step Setup Instructions
Option 1: Computer/Desktop Browser (RECOMMENDED)
This is the best option to complete your training. It is easier to view content, knowledge checks and take the quizzes. Phone mobile browser will work but desktop browser is the best.
Open your web browser (Chrome, Edge, Firefox, or Safari) and go to your training link: KnowBe4 Login Page.
Click on Forgot your password? on the login screen.
Enter your assigned email address: firstname.lastname@care-caregivers.com.
Log into your personal email inbox and open the "Reset Password Instructions" email.
Click on “Reset my password” to create your new KnowBe4 password.
Option 2: Phone Mobile Browser
Open your phone’s browser (Safari or Chrome) and go to your training link: KnowBe4 Login Page.
Click on Forgot your password? on the login screen.
Enter your assigned email address: firstname.lastname@care-caregivers.com.
Log into your personal email inbox and open the "Reset Password Instructions" email.
Click on “Reset my password” to create your new KnowBe4 password.
Option 3: KnowBe4 Mobile App (iOS & Android)
Download the KnowBe4 Learner App from the Apple App Store or Google Play Store.
Open the app and click on Log In with Link
Enter your firstname.lastname@care-caregivers.com email address, click send Login Email
Open your personal email inbox on your phone, click on “Log In Request for Knowbe4 Learner App” email
Click on Click to Log In and ask you to “Open in Knowbe4” App
Click Play on your assigned training to start.
Once your password is set, you can log in to view your assigned training modules. If you encounter any issues accessing your account, please reach out to your supervisor or caregiverhelp@care.com.
How to Access Training Step-by-Step Tutorial
Frequently Asked Questions
“I clicked Play and nothing opened.”
“I clicked Play and nothing opened.”
If you used a computer browser, there is probably a pop-up blocker, or the window is hiding behind the browser.
The phone browser and mobile app will play automatically.
“Do I get paid for this?”
“Do I get paid for this?”
Yes! Clock the hours in Workday as "Administrative Time" with a note that it's training.
“I forgot my password.”
“I forgot my password.”
Forgot Password on the KnowBe4 screen, using the @care-caregivers.com address. The reset email will go to your personal inbox.
“I failed the quiz.”
“I failed the quiz.”
Please retry until your results are at least 85%. You cannot start the next training until you pass that quiz and you cannot start working jobs until you pass all training quizzes.
“Who do I ask for help?”
“Who do I ask for help?”
You can reply to the training email or email caregiverhelp@care.com.
I took a break during the training and the training started over from the beginning, what do I do now?
I took a break during the training and the training started over from the beginning, what do I do now?
If you close the training window in order to take a break during a training module, when you resume the training later it will take you back to the beginning of the training. The "next" button will allow you to click past the frames you have already reviewed and take you to the frame you left off on or to the final quiz.