Key Benefits of a Timekeeping Process:
Ensure Accurate Pay: The system helps make sure your hours and meal breaks are accurately tracked so you’re paid correctly for the time you work.
Fair and Consistent for Everyone: The standardized timekeeping process ensures everyone across the company follows the same guidelines, promoting fairness.
Accountability: Using Workday keeps you organized and accountable for your time, giving you a clear record of your hours worked.
Timekeeping Expectations
Submission: All time must be recorded and submitted by the end of day Thursday each week.
Corrections: If your manager requests corrections, please submit the time corrections the same day you are notified.
Important Note: It is your responsibility to track time accurately and timely. Missing a submission can delay payroll. Misrepresenting time may result in disciplinary action.
Process Flow Overview
Most Frequently Asked Questions:
When should I start my booking?
Our general guideline is to clock in immediately prior to approaching the door of the location where care will be provided. In most cases, this will be within 5 minutes or less in relation to the start of the booking. Providers should not clock in unless they are in proximity to being actively "on duty".
When do I track time in Trusted platform vs Workday?
Trusted is where you will record working time for bookings. Time entered from the Trusted App will automatically transfer over to Workday. All other time must be recorded in Workday (see below).
What are examples of situations outside of a booking that I should be checking in for?
Other working time is classified as any work done outside of bookings and must be recorded in Workday. Examples of this include but are not limited to:
Attending team meetings
1:1s with supervisors
Calling families for intro calls
Training time
Note: these times should be exact from the time you start to the time you complete. Your supervisor will no longer enter administrative time on your behalf.
What happens if I forget to start or end a booking or need to edit my time?
If you forget to start a booking, within Booking Details in Trusted, click the "start" button and confirm the accurate start time before submitting your time for approval.
If you forget to end a booking, within Booking Details in Trusted, click the "end booking" button, confirm the accurate end time before submitting your time for approval.
If you need to make adjustments after you have submitted you will need to edit it in Workday.
What happens if a family cancels my booking, will I still get paid? Do I need to enter the time into Workday?
The cancellation policy remains the same. Cancellation hours do not need to be manually entered- they will be uploaded automatically and reviewed. Click here to review the family cancellation policy.
What if my booking ends early, do I get paid for my full booking?
You are paid for the time you are providing care. You should clock out when you finish providing care.
What happens if my booking runs over the booking time? Do I clock out at my normal booking time or the time my booking ended?
If your booking ends after the scheduled time, please notify the booking team to let them know. Clock out when you finish providing care.
When should I clock out for a meal break?
Caregivers who work more than five hours in a day may take an unpaid, duty-free uninterrupted meal break of at least 30 minutes that must begin within the first 5 hours of work. If an employee works more than 10 hours in a day, the Company provides a second, unpaid meal break of at least 30 minutes that must begin within the employee’s first 10 hours of work (i.e., the second period must start before the 10-hour mark of time worked during an employee’s shift).
Remember no child may be left unattended at any time during booking.
Caregivers who do not take a meal break must record all of their time worked (even if they are eating a meal during working time) to ensure that the Caregiver is paid for all time worked.
Below are tutorials on how to track time in Workday and Trusted (App and Browser).
Workday App Users: Be sure to reference the resources labeled "Timekeeping in the Workday App (Other Working Time)"
Desktop or Mobile Browser Users: Use the resources titled "Timekeeping in the Workday Browser (Other Working Time)"
Choose the guide that matches your preferred method for accurate timekeeping.