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Who to Contact for What

Who to contact for what!

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Written by Trusted Support
Updated over 3 months ago

Caregiver Engagement Team/Supervisors

What we're here for:

  • Caregiver support

  • Training

  • Feedback

  • Payroll & Expense Reporting

Contact Information:
Email your supervisor, use the chat feature or email caregiverhelp@care.com

Managed daily from 9:00 AM to 5:00 PM (Time zones varies on supervisor location)

Caregiver Booking Support Team

What we're here for:

  • For job-related questions such as:

    • Booking details

    • Cancellations

    • Tardiness

    • Job concerns

  • Please do not send personal information (e.g., banking/account info) through the app.

Contact Information

  • Phone Number: Call 617-739-5437 and choose option 1 "Caregiver Booking Support Team" to get in touch with our team.

  • In-app Chat: Use the chat feature on your app. The chat feature will be the quickest way to receive a response.

HR

What we're here for:

  1. Benefit Information

  2. Employment or job verification

Contact Information

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