Contact Information
Currently, there are a few ways to contact our team. Reference below to ensure you’re reaching out to the right team for the fastest possible response!
The Caregiver Booking Support Team
To better support all of you, we created a Caregiver Booking Support Team dedicated entirely to booking support. If you have any questions about job details, job offers, open jobs, or issues related to your bookings, please reach out to this team. Additionally, if you need to back out of a booking for urgent circumstances (sickness or emergency), please alert this team first.
Call: 617-739-5437, choose option 1 to get in touch with the Caregiver Booking Support Team
Email: bucproviders@care.com
Chat: The Caregiver Booking Support Team is available 24/7 via the chat feature on the app or mobile browser.
Your Supervisor
Your Supervisor is your direct manager and is here to support you during your caregiver journey. They are here to help answer any questions you have and address any concerns you might have about your role. You can expect them to reach out with client feedback, check in about your availability, training, payroll/expense reporting, and schedule 1 on 1 time to connect with you!
Emails:
Supervisor - Peter Phillips (CST): peter.phillips@care.com
Supervisor - Bryanna Ruiz (CST): bryanna.ruiz@care.com
Supervisor - Portia Larsen (CST): portia.larsen@care.com
Supervisor - Tyler Brewer (CST): tyler.brewer@care.com
Supervisor - Saudia Searcy (CST): saudia.searcy@care.com
Support Specialist - Lindsey Waugh (EST): lindsey.waugh@care.com
Support Specialist - Keyunshay McCoy (CST): keyunshay.mccoy@care.com
Manager - Kelly Jones (EST): Kelly.Jones@care.com
See each Supervisor coverage area here.
The HR Team
Our HR team is here to support you with anything related to benefits, employment, job verification or Workday issues.
Hours: 9:00 AM - 5:00 PM
Email: askhr@care.com