Trusted Providers

Care for Business Internal Contact Information

Currently, there are a few ways to contact our team. Reference below to ensure you’re reaching out to the right team for the fastest possible response!

Your Backup Care Team is here to support you with:

- Trusted profile and login support
- Zone (where you will work) assistance

- General Admin Questions
  - Trusted profile and login support
  - Zone (where you will work) assistance
- Workday
  - Payroll
  - Expenses

Email: <a href="mailto:Caregiverhelp@care.com" rel="nofollow noopener noreferrer" target="_blank">Caregiverhelp@care.com</a>

Other ways to contact the Backup Care Team: Chat feature in the Trusted platform Monday - Friday during business hours

<b>Your Caregiver Booking Support Team</b>

In an effort to better support all of you, we created a Caregiver Booking Support Team dedicated entirely to booking support. If you have any questions about job details, job offers, open jobs, or issues related to your bookings, please reach out to this team. Additionally, if you need to back out of a booking for urgent circumstances (sickness or emergency), please alert this team first.

Number: 617-739-5437, choose option 1 to get in touch with the Caregiver Booking Support Team

Other ways to contact the Caregiver Booking Support Team: Chat feature in the Trusted platform

Your Supervisor is your direct manager and is here to support you during your caregiver journey. They are available to answer any questions and address any concerns you might have about your role. You can expect them to reach out with client feedback, check in about your availability, training, payroll/expense reporting, benefits, employment, job verification, and schedule one-on-one time to connect with you!

Supervisor - Peter Phillips (CST): <a href="mailto:peter.phillips@care.com" rel="nofollow noopener noreferrer" target="_blank">peter.phillips@care.com</a>

Supervisor - Bryanna Ruiz (CST): <a href="mailto:bryanna.ruiz@care.com" rel="nofollow noopener noreferrer" target="_blank">bryanna.ruiz@care.com</a>

Supervisor - Portia Larsen (CST): <a href="mailto:portia.larsen@care.com" rel="nofollow noopener noreferrer" target="_blank">portia.larsen@care.com</a>

Supervisor - Tyler Brewer (CST): <a href="mailto:tyler.brewer@care.com" rel="nofollow noopener noreferrer" target="_blank">tyler.brewer@care.com</a>

Supervisor - Saudia Searcy (CST): <a href="mailto:saudia.searcy@care.com" rel="nofollow noopener noreferrer" target="_blank">saudia.searcy@care.com</a>

Support Specialist - Lindsey Waugh (EST): <a href="mailto:lindsey.waugh@care.com" rel="nofollow noopener noreferrer" target="_blank">lindsey.waugh@care.com</a>

Support Specialist - Keyunshay McCoy (CST): <a href="mailto:keyunshay.mccoy@care.com" rel="nofollow noopener noreferrer" target="_blank">keyunshay.mccoy@care.com</a>

Manager - Kelly Jones (EST): <a href="mailto:Kelly.Jones@care.com" rel="nofollow noopener noreferrer" target="_blank">Kelly.Jones@care.com</a>

Caregiver Help - <a href="mailto:caregiverhelp@care.com" rel="nofollow noopener noreferrer" target="_blank">caregiverhelp@care.com</a>

- Supervisor - Peter Phillips (CST): <a href="mailto:peter.phillips@care.com" rel="nofollow noopener noreferrer" target="_blank">peter.phillips@care.com</a>
- Supervisor - Bryanna Ruiz (CST): <a href="mailto:bryanna.ruiz@care.com" rel="nofollow noopener noreferrer" target="_blank">bryanna.ruiz@care.com</a>
- Supervisor - Portia Larsen (CST): <a href="mailto:portia.larsen@care.com" rel="nofollow noopener noreferrer" target="_blank">portia.larsen@care.com</a>
- Supervisor - Tyler Brewer (CST): <a href="mailto:tyler.brewer@care.com" rel="nofollow noopener noreferrer" target="_blank">tyler.brewer@care.com</a>
- Supervisor - Saudia Searcy (CST): <a href="mailto:saudia.searcy@care.com" rel="nofollow noopener noreferrer" target="_blank">saudia.searcy@care.com</a>
- Support Specialist - Lindsey Waugh (EST): <a href="mailto:lindsey.waugh@care.com" rel="nofollow noopener noreferrer" target="_blank">lindsey.waugh@care.com</a>
- Support Specialist - Keyunshay McCoy (CST): <a href="mailto:keyunshay.mccoy@care.com" rel="nofollow noopener noreferrer" target="_blank">keyunshay.mccoy@care.com</a>
- Manager - Kelly Jones (EST): <a href="mailto:Kelly.Jones@care.com" rel="nofollow noopener noreferrer" target="_blank">Kelly.Jones@care.com</a>
- Caregiver Help - <a href="mailto:caregiverhelp@care.com" rel="nofollow noopener noreferrer" target="_blank">caregiverhelp@care.com</a>

See each Supervisor coverage area <a href="http://help-providers.usetrusted.com/en/articles/5117808-who-is-my-supervisor">here</a>.

Our HR team is here to support you with Workday issues and password resets. 

Email: <a href="mailto:askhr@care.com" rel="nofollow noopener noreferrer" target="_blank">askhr@care.com</a>

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Care for Business Internal Contact Information

Care for Business Internal Contact Information

Currently, there are a few ways to contact our team. Reference below to ensure you’re reaching out to the right team for the fastest possible response!

Our HR Team