Sick + Covid Policy
If you are starting to feel sick, please contact your supervisor immediately. If you have a job for the same day or upcoming, contact the Caregiver Booking Support Team to let them know you are ill as soon as possible. They will work to replace you with another caregiver. Please do not contact any families directly in this instance.
General symptoms that qualify as "sick":
(Please let us know if you have one or more of these symptoms and are booked for a job.)
Fever or chills
Cough
Shortness of breath or difficulty breathing
Fatigue
Muscle or body aches
Headache
New loss of taste or smell
Sore throat
Congestion
Nausea or vomiting
Diarrhea
Runny/Stuffy nose
Sneezing
If you think it is the flu, a cold or potentially Covid-19, please contact the support team and they will advise you on protocols. Be on the lookout for an email asking for specific details. We need quick responses to these emails in order to determine the next steps required.
If you have tested positive for COVID-19:
Please refer to the COVID-19 policies and information here.
Steps to Follow & Who to Contact When You're Sick
When you're sick and you need to backout of a job, just follow these steps and contact your Supervisor and Caregiverhelp@care.com.
How to Submit Time Off In Workday
If you need to take sick time, please follow the steps below to submit time off in Workday.
Log in to Workday
Choose the time off widget on your home screen
Select the days you would like to submit time off for and click next
Choose the type of time off you'd like
Enter in the duration - number of hours booked, up to 8 hours
Enter in any comments and click submit
If you experience an unexpected illness or situation that requires you to cancel an existing booking, you must notify our Caregiver Booking Support Team immediately. Do not message the parent; this allows our Caregiver Booking Support Team to find a potential provider substitution for the parent.
Family Sick Policy
Alternatively, if you're looking for information related to a FAMILY cancelling due to illness, you can review our policy using the link below. Note, when this happens, here's the process our team goes through to ensure you're set up for success.