Expectations, Attendance, Availability, Bookings & Cancellations
Find everything you need related to availability, bookings and cancellations
29 articles
- Travel PolicyPolicy regarding traveling with children in a car.
- Phone and Electronics Usage On-the-JobClarify expectations around phone use on the job and provide tips for managing it professionally.
- Backout PolicyPolicy regarding caregiver backouts, using PTO to cover it and the process for managing them.
- Caregiver Conduct and Acceptable BehaviorGuidelines on caregiver infractions, the levels of warnings issued, and the duration of each infraction.
- Drug & Alcohol PolicyEstablishing clear workplace policies on alcohol and drugs is essential for maintaining a safe, productive, and healthy environment.
- How far do I have to drive for a booking?Required mileage for part-time and full-time caregivers.
- ReliabilityThe importance of reliability when it comes to bookings.
- Availability: Entering Your Availability, Best Practices, Tips & Tricks & MoreBest practices for setting availability, getting booked, and how to get more jobs and bookings.
- Unavailability: Best PracticesOverview of what happens when you mark yourself as unavailable.
- How to Get Booked Into JobsTips to help you get more jobs.
- Preparing for BookingsWhat to ask parents before the booking, a booking checklist, what to wear and bring to work and when to arrive!
- Caregiver Booking Guide: How You're BookedThree ways you can get booked into a job. Auto booking, job board, and the Caregiver Booking Support Team
- Confirming Your Booking, Ending Your Booking & Backing Out of a BookingWhat to expect and details around bookings.
- Back to Back Booking BufferBuffer times between bookings.
- Booking Far In AdvanceDid you know that parents can book a provider up to three months in advance?
- Running Late to a BookingHere's what to do if you're running late.
- Working For Families Outside of Care.comWhat do I do if a family contacts me outside of Care.com to work for them?
- Caregiver Conduct, Performance and Attendance PolicyCaregiver expectations to help provide direction and transparency.
- Sick Child PolicyWill I be expected to care for children when they are sick?
- Sick Policy & Covid-19 PolicyWhat to do if you get sick.
- Cancellations (Family Decision)What happens when a parent cancels a booking?
- COVID-19 Policies and InformationImportant details pertaining to COVID-19, masks, vaccination and more.
- Caregiver Cancellation (Caregiver Decision)Follow this guidance if you experience an unexpected illness or emergency.
- Weather Related Cancellations & ConcernsGuidelines for inclement weather and steps to take when it occurs.
- What additional work am I expected to do aside from caring for the child?What are you responsible for and what are you not responsible for? What are my duties during a booking?
- 2026 Blockout DatesDates where vacation time (PTO) and unpaid requests will be denied.
- Minimum Requirements for Full-Time CaregiversThis is a summary of the Caregiver Performance Expectations for full-timers.
- Minimum Requirements for Part-Time CaregiversHere is a brief overview of the minimum requirements part-time caregivers must meet.
- Water Safety PolicyGuidelines regarding supervision and oversight of swimming or water-related activities during backup care requests.