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Backout Policy

Policy regarding caregiver backouts and the process for managing them.

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Written by Trusted Support
Updated over 2 months ago

PTO Accrual Policy

If a caregiver backs out of a booking, they must enter accrued Vacation or Sick time in Workday to “waive” the absence. If the caregiver does not have the accrued time required to “waive” the absence, then the absence will be unexcused. This will be for all backouts of already booked jobs.

Part-Time Caregivers Earn:

  • 2 hours of Vacation for every 30 hours worked

  • 2 hours of Sick Time for every 30 hours worked

Full-Time Caregivers Earn:

  • 1.34 hours of Vacation for every 35 hours worked

  • 2 hours of Sick Time for every 30 hours worked

Unexcused Absences

If you do not have accrued vacation or sick time to excuse your backout, it will be considered Unexcused Absence.

  • The 1st unexcused absence = 1st Warning

  • The 2nd unexcused absence = Final Warning

  • The 3rd unexcused absence = Separation of Employment

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