If you anticipate running late for a scheduled shift, it’s crucial to notify the Caregiver Booking Support Team as soon as possible. You can do this through the Trusted app or by calling 617-739-5437 (option 1) with your estimated time of arrival (ETA). This allows our team to promptly inform the family, ensuring they are aware and can plan accordingly.

Punctuality is essential to providing reliable care, and repeated tardiness can impact your performance review and future shift opportunities. Please make every effort to arrive on time and communicate any delays proactively.