Scroll to the bottom to access the complete intro call checklist.
Upon getting booked, you will receive a confirmation email that includes parent contact information. Once you have reviewed the job details and tapped “confirm” in the Trusted app, please reach out to the family via text to set up a phone call and introduce yourself. Our job is to give them peace of mind! If the family asks for your resume/references, direct them to the Caregiver Booking Support Team.
Please reach out via text:
Within 2-3 hours of being booked (unless actively working a job – then reach out immediately after booking ends) – at least 24 hours before the start time
As soon as possible for jobs that begin in less than 24 hours
Example of an introduction call:
Introduction Call Specifics:
During the call, confirm the home unit number (if any) and ask for information about the child(ren) that’s helpful ahead of time.
Remember to:
Confirm the address, time, and date you are scheduled to work.
If you will be driving, confirm that parking is available, it’s free, and not metered.
If you will be taking public transportation, confirm their home is accessible to public transportation.
If you have any pet allergies, confirm that type of pet is not in their home.
Ask about the child(ren):
Do they have allergies?
Do they have any special needs that you need to know?
Questions to help you plan the day:
What kind of activities do the child(ren) enjoy?
What activities do they not enjoy?
Do they take naps? If so, what time and for how long?
What are the rules regarding screen time?
Is there anything else you want me to know so I can provide the best care?
Are there any areas in the home that should be considered off-limits?
Are there any diet or meal restrictions I should know about (i.e. family doesn't eat meat or has restrictions due to religious reasons)?
Health and Safety:
Is your child ill with a contagious condition? If so, can you tell me their symptoms?
Is anyone else in the household ill, or have they been in the past 14 days?
Has anyone in your home been required to quarantine due to possible exposure to the coronavirus?
Has anyone in your home decided to quarantine themselves due to possible exposure to the coronavirus?
If the answers cause any concerns, please contact the Caregiver Booking Support Team right away. If you arrive to a job and the child (or anyone else in the household) is exhibiting concerning symptoms, do not let the parent/guardian leave and call the Caregiver Booking Support Team immediately: 617-739-5437 or use the Chat function on the app.
Unable to reach the family?
If the parent doesn’t answer your text, call and leave a voicemail along the lines of:
“Hi, this is NAME. I’ll be your care provider for your DATE booking from START TIME to END TIME. I’m calling to review your booking details and go over any other information you may like to share. When you have a chance, please call me back at YOUR NUMBER. If I do not hear from you shortly, I will send you a follow up text. I look forward to meeting you!”
TEXT: Hi, this is NAME. I am your care provider for DATE and recently left you a voicemail. Please let me know your availability for a quick introduction and confirmation. I look forward to hearing from you!”
By 6pm the evening before the booking, if the family is still unreachable, please send a follow up text:
TEXT: Hi again, this is NAME. I am sure you are busy but I need to confirm our booking on DATE. Please let me know when you have 10-15 minutes to go over questions to ensure I am prepared. Thanks!
If the family cannot be reached by 6pm the night before the booking, you must contact the Caregiver Booking Support Team for assistance. The Caregiver Booking Support Team will contact the family to let them know you are trying to reach them to ensure you are prepared for the job. Even if you are unable to connect with the family directly, please plan to show up and complete the assignment.