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Logging into Trusted vs. Workday

Keeping your time accurately recorded helps ensure you’re paid correctly. Trusted and Workday each have a specific role in the timekeeping process, so it’s important to know where to record your hours.

1. When do I track time in Trusted vs. Workday?

Use Trusted to record time worked during caregiver bookings.

  • Start and end your booking in the Trusted app to record your hours worked.

  • Your hours entered in Trusted will automatically sync to Workday by the next morning.

  • If you need to make a correction or adjustment to your booking hours, you can make those changes directly in Workday.

  • Do not enter your booking hours manually in Workday unless you need to make an adjustment or correction.

2. What time should I enter in Workday?

Any work you complete outside of a caregiver booking must be recorded in Workday using Administrative Time.

Examples include:

  • Attending team meetings

  • Participating in 1:1s with your supervisor

  • Calling families for introduction calls

  • Completing required training

3. How should I record Administrative Time?

Enter your actual start and end time for the activity in Workday. For example, if you attend a team meeting from 10:00–10:45 a.m., enter those are the in (start) and out (end) time for your Administrative Time.

Please make sure your time reflects the exact amount of time you worked rather than estimating or rounding.

4. What is the weekly timekeeping process?

Follow these steps each week:

  1. Start & End in Trusted – Use Trusted to clock your time for caregiver bookings.

  2. Auto-Sync to Workday – Your Trusted hours will automatically transfer to Workday by the next morning.

  3. Make Adjustments in Workday – Review your hours and make any necessary corrections to booking time.

  4. Enter Administrative Time – Add any time worked outside of bookings directly in Workday.

  5. Submit by Thursday – By the end of the day Thursday, review all time entered in Workday and submit your timesheet for payment approval.

5. What if I forgot to start or end my time in Trusted?

If your booking hours are missing or incorrect, review and correct the time in Workday. Make sure your timesheet accurately reflects the hours you actually worked.

6. Where can I find more information?

For a detailed walkthrough of the Trusted and Workday timekeeping process, see:

Timekeeping in Trusted & Workday – Caregiver Guide

Quick Overview

​Booking time →

Enter in Trusted

Administrative time →

Enter in Workday

Review & submit Timesheets →

In Workday by Thursday

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