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Supervisor Tips & Advice
To help ensure the best experience for families and caregivers, here are a few tips from your supervisor team.
Proactive Communication for Lateness: If you anticipate being even a few minutes late, please notify the family and the booking team immediately. A quick text or call can set expectations and often resolve the issue before it escalates. Always provide an updated estimated arrival time.
Pre-Booking Engagement Plan: Before a booking, take a moment to think of a few activities or questions to engage the children. This could be asking about their favorite toys, games, or what they did that day. Having a quick plan can help you jump right into interaction upon arrival.
Minimize Distractions: While on a booking, try to limit personal phone use or other distractions. Being fully present and engaged with the children ensures their safety and a more positive experience for everyone. If you need to use your phone for an emergency or to communicate with us, please step away briefly or explain to the children what you're doing.
Feedback Loop: If you're struggling to connect with certain children or finding it challenging to arrive on time due to unforeseen circumstances, please reach out to the booking team directly after the booking. This allows us to offer support, guidance, or make adjustments for future placements.
How To Get Fewer Messages About Potential Jobs
Your feedback matters, and we take it seriously. Caregivers have expressed concerns about receiving numerous messages regarding potential job opportunities. We understand, and we're here to make your experience smoother.
To address this, we recommend utilizing the availability feature on the Trusted Platform. By specifying the days and times you're unavailable, you can significantly reduce the likelihood of being contacted for potential jobs. Our booking teams are attentive to this information, and if you mark yourself as unavailable, you won't receive inquiries about job opportunities during those times.
Take control of your notifications by marking yourself as unavailable on days you can't work or when you prefer not to be notified about available jobs. This simple step will streamline communication and decrease the number of messages you receive from our team. Your time and preferences matter to us, and we're committed to enhancing your experience with us.
Avoid Schedule Conflict
Always double-check your schedule before accepting any job offers! Ensuring alignment between your availability and commitments guarantees a seamless and stress-free experience for both you and the families you support. Take a moment to review before you commit, and keep your caregiving journey smooth and well-planned!
Parent Feedback & Caregiver Growth
After each booking, we invite parents to share their feedback about their experience. While it’s not required, we actively collect it to improve their experience and provide caregivers with valuable insights—whether it’s praise for a job well done or constructive feedback for growth.
Want to increase your chances of receiving feedback? Leave a thank-you note and include a friendly reminder for them to share their thoughts. You can use our thank-you note template to make it easy!
Covered Items for Reimbursement
Do you know what items are eligible for reimbursement? If not, here’s a comprehensive list of what you can expense!
Mileage Reimbursement for 40+ miles round trip (the new 2025 IRS mileage reimbursement rate is $0.70/mile)
CPR certification fees
Parking/toll fees
Rubber Gloves
Rideshare expenses (must be approved first)
First-Aid Kit up to $10, Mask up to $15
Notary services
What To Do If A Client Contacts You About A Booking?
If a family contacts you to ask if you are available for a future date, please direct them to the Caregiver Booking Support Team. You can make them aware that they’re able to request you specifically and the Caregiver Booking Support Team will check your availability and contact you. If you would like to continue working with this family, you can inform the Caregiver Booking Support Team that you are interested in an upcoming booking request; from there, they can assist in the match.
Filling in your availability to match the dates and times of the upcoming request allows you to be booked without further action.