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Supervisor Updates, Resources & Reminders:
New Time Tracking Process
As we've mentioned over the last few weeks, we'll be making some changes to our timekeeping process, which will involve a new process in Workday and in the Trusted Platform. These changes will ensure that all caregivers use a single, accurate system (Workday) to record work shift start/end times and meal breaks through the Trusted Platform.
You will need to log into EdApp to find and complete the module labeled "Time Tracking in Workday". This will walk you through the new Workday process.
Important Future Dates
November 15th: Complete your training by this date
Week of November 18th: Supervisors will be holding office hours to ensure you have all the information you need before the shift takes place (Office Hours: Monday 11/18 – 9am ET, Tuesday 11/19 – 2pm ET, Wednesday 11/20 – 10am ET, Thursday 11/21 – 2pm ET, Friday 11/22 – 5:30pm ET)
November 29th: Go live with the new process
Updating Availability
With the busy holiday season starting, it's crucial to update your availability on the Trusted App or site as soon as changes happen. Don’t wait—this helps prevent parents from booking you when you're unavailable. If you've already been booked, you're expected to fulfill the commitment and provide excellent care. If you're unable to do so, contact the Caregiver Booking Support Team right away—do not reach out to the parent directly.
Activities, Crafts and Game Ideas
To provide you with new and exciting ideas to drive engagement during every job, we've sourced some of our most popular resources from care.com. Note, you should always check with the parents on which activities are appropriate (if there is any question).
As you look through these, it is important to remember that there is no one size fits all activity. You should come prepared with ideas in your back pocket, but always base activities off of conversations with parents and interactions with the kids.
Sick + Covid Policy
If you are starting to feel sick, please contact your supervisor immediately. If you have a job for the same day or upcoming, contact the Caregiver Booking Support Team to let them know you are ill as soon as possible. They will work to replace you with another caregiver. Please do not contact any families directly in this instance.
General symptoms that qualify as "sick":
(Please let us know if you have one or more of these symptoms and are booked for a job.)
Fever or chills
Cough
Shortness of breath or difficulty breathing
Fatigue
Muscle or body aches
Headache
New loss of taste or smell
Sore throat
Congestion
Nausea or vomiting
Diarrhea
Runny/Stuffy nose
Sneezing
If you think it is the flu, a cold or potentially Covid-19, please contact the support team and they will advise you on protocols. Be on the lookout for an email asking for specific details. We need quick responses to these emails in order to determine the next steps required.
Proper Supervision On-The-Job
At Care.com, safety is always a top priority—for both caregivers and families. Ensuring proper supervision is essential for creating a secure and nurturing environment. The video below will provide you with a clear understanding of the safety expectations for supervision on the job, from maintaining awareness to following best practices. Click below to learn more about how you can meet the highest standards of care and keep everyone safe.
Covered Items for Reimbursement
Do you know what items are eligible for reimbursement? If not, here’s a comprehensive list of what you can expense!
Mileage Reimbursement for 40+ miles round trip
CPR certification fees
Parking/toll fees
Rubber Gloves
Rideshare expenses (must be approved first)
First-Aid Kit up to $10, Mask up to $15
Notary services
How to ease separation anxiety
Wondering what triggers separation anxiety? (And how to ease a little one through it?) Here's what the experts say.
Why do children get separation anxiety?
Babies develop separation anxiety as their brains start recognizing familiar faces, leading to stranger anxiety—only wanting to be around people they know well. This occurs when babies can distinguish between those they trust and those who are unfamiliar. They naturally feel more comfortable with familiar people.
What are the signs of separation anxiety?
The main sign of separation anxiety is — you guessed it — crying. However, there are a few additional, less obvious signs including looking at the parent and getting upset or irritable when they’re leaving.
How do you fix separation anxiety?
You may not be able to completely stop a child from getting upset but there are a few things you can do to make it better.
Keep goodbyes brief: When parents keep transitions short and consistent, it can help avoid the buildup of anxiety in the child.
Comfort with Familiar Items: Encourage the child to use comfort objects like a favorite blanket or toy. These familiar items can provide a sense of security.
Stay Calm and Positive: Remain calm and positive during goodbyes. Children pick up on emotions, so your confidence will help ease their anxiety.
Create Engaging Distractions: Distract the child with fun activities or toys when the parent leaves to keep them engaged and reduce focus on the separation.
At what age do children have separation anxiety?
Separation anxiety varies widely by child. It can start as early as 4-5 months or as late as 3-4 years, depending on the child’s development.
Thank you for being part of our caregiver community! Stay tuned for more educational insights and tips in our upcoming newsletters.