Most Viewed FAQ Articles:
Supervisor Updates, Resources & Reminders:
Timekeeping Expectations:
Submission: All time must be recorded and submitted by the end of day Thursday each week.
Corrections: If your manager requests corrections, please submit the time corrections the same day you are notified.
Important Note: It is your responsibility to track time accurately and timely. Missing a submission can delay payroll. Misrepresenting time may result in disciplinary action.
For help or questions, click the button below—it includes a quick overview, FAQs, and helpful tutorials.
Updating Availability
With the busy holiday season starting, it's crucial to update your availability on the Trusted App or site as soon as changes happen. Don’t wait—this helps prevent parents from booking you when you're unavailable. If you've already been booked, you're expected to fulfill the commitment and provide excellent care. If you're unable to do so, contact the Caregiver Booking Support Team right away—do not reach out to the parent directly.
Activities, Crafts and Game Ideas
To provide you with new and exciting ideas to drive engagement during every job, we've sourced some of our most popular resources from care.com. Note, you should always check with the parents on which activities are appropriate (if there is any question).
As you look through these, it is important to remember that there is no one size fits all activity. You should come prepared with ideas in your back pocket, but always base activities off of conversations with parents and interactions with the kids.
Signs You Could Benefit from Self-Care
Recognizing when you need self-care is just as important as practicing it. Here are some common signs that you may need to pause and focus on yourself:
Physical Symptoms: You feel fatigued, have frequent headaches, or notice changes in your appetite or sleep patterns.
Emotional Strain: You feel irritable, anxious, or overwhelmed by your responsibilities.
Decreased Patience: Small challenges with the children you care for feel much bigger than they should.
Loss of Joy: You no longer feel fulfillment or enjoyment in your role as a caregiver.
Difficulty Staying Healthy: You find yourself catching colds or dealing with minor illnesses more frequently, a sign your immune system may be compromised.
If any of these resonate, it’s a sign that self-care should move to the top of your to-do list.
Sick + Covid Policy
If you are starting to feel sick, please contact your supervisor immediately. If you have a job for the same day or upcoming, contact the Caregiver Booking Support Team to let them know you are ill as soon as possible. They will work to replace you with another caregiver. Please do not contact any families directly in this instance.
General symptoms that qualify as "sick":
(Please let us know if you have one or more of these symptoms and are booked for a job.)
Fever or chills
Cough
Shortness of breath or difficulty breathing
Fatigue
Muscle or body aches
Headache
New loss of taste or smell
Sore throat
Congestion
Nausea or vomiting
Diarrhea
Runny/Stuffy nose
Sneezing
If you think it is the flu, a cold or potentially Covid-19, please contact the support team and they will advise you on protocols. Be on the lookout for an email asking for specific details. We need quick responses to these emails in order to determine the next steps required.
Not Showing Up to Bookings Impacts Families
When a caregiver doesn’t show up to a booking, it can leave a family in a tough spot, disrupting their work and creating unnecessary stress. Maintaining accurate availability helps us prevent these situations and ensures families can rely on us. By keeping your availability up-to-date and honoring your commitments, you’re making a positive impact on the families we serve and helping us maintain trust and reliability. Thank you for all you do!
Covered Items for Reimbursement
Do you know what items are eligible for reimbursement? If not, here’s a comprehensive list of what you can expense!
Mileage Reimbursement for 40+ miles round trip (the new 2025 IRS mileage reimbursement rate is $0.70/mile)
CPR certification fees
Parking/toll fees
Rubber Gloves
Rideshare expenses (must be approved first)
First-Aid Kit up to $10, Mask up to $15
Notary services
Why do toddlers hit themselves?
Discover why toddlers self-hit — from frustration to sensory needs — and learn expert strategies to support them through this developmental phase.
Why do toddlers hit themselves?
Experts discuss several reasons toddlers may engage in self-hitting, which can be a typical part of their developmental stage. Reasons like:
Self-soothing: Toddlers may hit themselves rhythmically to calm down. This type of behavior can be considered normal for this age range.
Emotional overload: Self-hitting can also be a way for toddlers to express feelings of overwhelm. They have yet to develop emotional regulation skills or the verbal skills to express what they are feeling.
Self-stimulation: Some children also seek more intense sensory experiences or may appear to be less sensitive to pain.
What to do (or not do) if a toddler is hitting themselves:
Regardless of why a toddler is self-hitting, it may become too intense, happen too often or cause concern for caregivers. Here, experts provide ways caregivers can navigate this stage.
Do: Help them understand their body and keep them safe
Do: Model a better way
Do: Utilize kid-friendly tools
Do: Practice emotional regulation
Don’t: Punish them
Don’t: Try to stop it
A final word on self-hitting at the toddler stage:
Self-hitting is a common behavior for a child attempting to express intensifying emotions and growing self-awareness. Caregivers can be reassured that most children stop hitting themselves by 2 or 3 years old, as they develop new and better ways to express their emotions.
If a toddler starts to hit themselves, using the strategies and resources highlighted by experts can help. However, if the behavior persists or worsens, or you’re concerned there may be other underlying issues, seeking out professional guidance is always a good idea.
Thank you for being part of our caregiver community! Stay tuned for more educational insights and tips in our upcoming newsletters.