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Supervisor Updates, Resources & Reminders:
Supervisor Tips & Advice
To help ensure the best experience for families and caregivers, here are a few tips from your supervisor team.
Proactive Communication for Lateness: If you anticipate being even a few minutes late, please notify the family and the booking team immediately. A quick text or call can set expectations and often resolve the issue before it escalates. Always provide an updated estimated arrival time.
Pre-Booking Engagement Plan: Before a booking, take a moment to think of a few activities or questions to engage the children. This could be asking about their favorite toys, games, or what they did that day. Having a quick plan can help you jump right into interaction upon arrival.
Minimize Distractions: While on a booking, try to limit personal phone use or other distractions. Being fully present and engaged with the children ensures their safety and a more positive experience for everyone. If you need to use your phone for an emergency or to communicate with us, please step away briefly or explain to the children what you're doing.
Feedback Loop: If you're struggling to connect with certain children or finding it challenging to arrive on time due to unforeseen circumstances, please reach out to the booking team directly after the booking. This allows us to offer support, guidance, or make adjustments for future placements.
Part-Time Caregivers' Availability Requirement
Please submit your availability at least two weeks in advance. This helps ensure we can schedule care effectively and meet family needs.
A few important reminders:
You are required to enter one full day of availability per work week (defined as 8 consecutive hours between 6 AM and 8 PM, Monday–Friday).
Be sure to update your availability immediately if anything changes.
Thank you for staying on top of your schedule and helping us provide consistent, quality care!
Last Minute Cancellations
We’ve noticed an increase in last-minute cancellations and wanted to remind everyone how important it is to let us know as soon as possible if you’re unable to make a booking. We absolutely understand that things can come up unexpectedly—that’s part of life!
But when we receive timely notice, it gives us the best chance to support families by finding alternative care quickly, helping to minimize disruptions. Your communication makes a big difference, and we truly appreciate your continued partnership and reliability.
What Can I Expect From My Supervisor
Support throughout the onboarding process.
Enhance processes to elevate the caregiver experience.
Share feedback - both positive and constructive.
Connect to ensure performance expectations are being met.
Support caregivers by inviting feedback about their job experiences, interactions with the app, or any other aspects, and promptly addressing their questions and concerns.
What am I able to discuss with my supervisor?
It’s hard to know what to share and when to share it but we want you to know that your supervisors are here to support you any way they can.
Did something make you uncomfortable at your last booking? Let your supervisor know.
Are you confused about how to add availability and feel too embarrassed to ask for help? Don’t be! Talk to your supervisor and they’d be happy to jump on a virtual meeting to walk you through the process.
If you're feeling overwhelmed or frustrated with work, don't hesitate to call your supervisor. They're here to support, encourage, and assist you when you need it most—all you have to do is ask.
Parent Feedback & Caregiver Growth
After each booking, we invite parents to share their feedback about their experience. While it’s not required, we actively collect it to improve their experience and provide caregivers with valuable insights—whether it’s praise for a job well done or constructive feedback for growth.
Want to increase your chances of receiving feedback? Leave a thank-you note and include a friendly reminder for them to share their thoughts. You can use our thank-you note template to make it easy!
Covered Items for Reimbursement
Do you know what items are eligible for reimbursement? If not, here’s a comprehensive list of what you can expense!
Mileage Reimbursement for 40+ miles round trip (the new 2025 IRS mileage reimbursement rate is $0.70/mile)
CPR certification fees
Parking/toll fees
Rubber Gloves
Rideshare expenses (must be approved first)
First-Aid Kit up to $10, Mask up to $15
Notary services
What To Do If A Client Contacts You About A Booking?
If a family contacts you to ask if you are available for a future date, please direct them to the Caregiver Booking Support Team. You can make them aware that they’re able to request you specifically and the Caregiver Booking Support Team will check your availability and contact you. If you would like to continue working with this family, you can inform the Caregiver Booking Support Team that you are interested in an upcoming booking request; from there, they can assist in the match.
Filling in your availability to match the dates and times of the upcoming request allows you to be booked without further action.